Cookies policy

Introduction

In compliance with Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform the User of the use of cookies on the “RIU Hotels & Resorts” website.

Cookies allow, among other things, collection of statistical information, facilitation of certain technical functionalities, storage and retrieval of information about a User’s or their computer’s browsing habits or preferences, and, depending on the information they contain and how they use their computer, they may be used to recognise the User, remember aspects about the User, such as their language, country, browser, etc. If they do not want to receive cookies, the User can configure their browser to delete them from their computer’s hard drive, block them or notify them if they are installed.

Our website uses cookies and other related technologies (for convenience, all technologies are called “cookies”). Cookies are also installed by third parties we have contracted. The following document informs you about the use of cookies on our website.

What are cookies, scripts and web beacons?

A cookie is a small simple file that is sent along with the pages of this website that the user's browser stores on the hard drive of their computer or other device (smartphone, tablet, connected TV, etc.). Stored information may be returned to our servers or relevant third-party servers during a subsequent visit.

A script is a piece of programme code that is used to make our website work properly and interactively. This code runs on our server or the user’s device.

A web beacon (or pixel tag) is a small, invisible piece of text or image on a website that is used to track traffic on a website.

Depending on the entity that manages them, cookies can be:

First-party

First-party cookies are files sent from our servers or domains directly to the user’s device. They are originated and managed by us, and their use contributes to the proper functioning and personalisation of the user experience. 

Third-party

The Website may use cookies installed by third parties to perform statistical analysis of users’ browsing or display personalised advertising content. It is important to note that if third-party cookies are accepted, it is the user’s responsibility to delete them via their browser options or through the system provided by the third party itself.

This Website and its legal representatives are not responsible for the content or accuracy of any privacy policies that the third parties mentioned in this cookie policy may have. Web browsers are the tools in charge of storing cookies, and users must exercise their right to delete or disable them from here. Neither this Website nor its legal representatives can guarantee the correct or incorrect handling of cookies by such browsers. 

Depending on their expiry, cookies can be:

Session cookies

Temporary cookies, these remain in the browser cookie file only during the session on our website and are not stored on the device after you log out of the browser.

Persistent Cookies

These store information on your device and remain after you log out or close your browser. They are used to remember information and settings between visits, providing a personalised experience over time.

Depending on their purpose, cookies may be:

Technical or functional cookies

Some cookies ensure that certain parts of the website function correctly and that user preferences can be remembered. By installing functional cookies, we make it easier to visit and use our website. In this way, it is not necessary to repeatedly enter the same information when visiting our website and, for example, items remain in the shopping basket until the user completes the purchase. Regulations allow us to install these cookies without your consent.

Analytical cookies

These cookies are used to optimise the website experience. These cookies allow tracking and analysis of the behaviour of users of the websites. User consent is required for installation. This information is valuable for improving and adjusting content and design, ensuring a more efficient and personalised experience.

Advertising or marketing cookies

These store information about user behaviour obtained through continuous observation of their browsing habits, which allows them to develop a specific profile and display advertising based on it. We and third parties collect campaign results information based on a profile created from user clicks and browsing. These cookies link the user, as a website visitor, to a unique ID. User consent is required to install these cookies.

Social media buttons

These are buttons used to promote pages (e.g. likes, pins) or share them (e.g. tweets) on social networks such as Facebook. These buttons work using code from these social networks; this code embeds cookies. These social media buttons can store and process certain information, so a personalised ad can be displayed.

By clicking on these buttons, you agree to the use of cookies by such social networks, the relationship of which will be exclusively regulated by the privacy policy of the respective entities. Please read the privacy policy of these social networks (which may change frequently) to know what they do with your (personal) data that they process using these cookies.

The following cookies are used on this website

Other cookies from our partners are also used on this website

The website may make use of cookies installed by third parties for the purpose of performing statistical analysis on users’ browsing or displaying personalised advertising content, which has not been previously identified in the above table. Below is a list of our partners:

• Stripe
• hCaptcha

We encourage you to review these partners’ privacy policies for detailed information about how you use cookies.

Cookie consent and settings

When you first visit our website, we will display a pop-up window with an explanation about cookies (“first layer”). As soon as you click the opt-in button, you agree that we may use the categories of cookies and plugins you have selected in the pop-up window as described in this cookie policy. You can disable the use of cookies through your browser or manage your preferences through the cookie management banner on our website.

Your rights with respect to personal data

Visit our privacy policy to learn about your rights with respect to the processing of personal data, and how to exercise them.

Enabling, disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies cannot be installed. Another option is to change your internet browser settings so that you receive a message each time a cookie is installed. For more information about these options, please refer to the instructions in the “Help” section of your browser.

Please note that our website may not function properly if all cookies are disabled. If you delete cookies from your browser, they will be installed again after you consent when you revisit our websites